Legal & Policies

1.1 Acceptance of Terms

By accessing and using rtcabstracts.com (the "Website") and creating an account, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use this Website or create an account.

1.2 Account Registration and Use

To access certain features of our Website, you must create an account. By creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or illegal activity.

1.3 Intellectual Property Rights

All content on this Website, including but not limited to photographs, images, text, graphics, logos, and software, is the intellectual property of RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC, and is protected by U.S. and international copyright, trademark, and other intellectual property laws. Unauthorized use of any materials may violate copyright, trademark, and other laws.

1.4 E-Commerce and Purchases

All sales of products and services on this site are made by RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC.

Purchases made directly through our Website are processed securely through Stripe. Print orders fulfilled through our third-party provider Pictorem are sold by RTC Abstracts, subject to Pictorem's fulfillment policies.

1.5 Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia. Any disputes arising from these Terms or your use of the Website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

2.1 Data Controller

RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC, is the data controller responsible for your personal information collected through rtcabstracts.com.

2.2 Information We Collect

We collect various types of information to provide and improve our services:

• Account Information: Name, email, profile information, authentication tokens
• Payment Information: Billing addresses, payment details (processed securely through Stripe)
• Shopping Data: Cart contents, wishlist items, browsing history
• Loyalty Program: Points balance, tier status, reward redemptions
• Performance Data: Core Web Vitals, device information, session analytics

2.3 How We Use Your Information

We use collected information to process orders, manage accounts, administer loyalty programs, personalize experiences, improve website performance, detect fraud, and comply with legal obligations.

2.4 Third-Party Services

We use third-party services including Stripe (payment processing), Pictorem (print fulfillment), Manus OAuth (authentication), and social media platforms. These services process data on behalf of RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC.

2.5 Your Rights

You have rights to access, correct, delete, object to processing, port your data, and withdraw consent. Contact us to exercise these rights.

2.6 Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Virginia and is incorporated by reference into our Terms of Service.

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit our Website. By using our Website, you consent to our use of cookies as described in this policy.

3.2 Types of Cookies We Use

• Essential Cookies: Authentication, security, session management
• E-Commerce Cookies: Shopping cart, wishlist, checkout process
• Loyalty Program Cookies: Points balance, tier status, rewards
• Performance & Analytics: Core Web Vitals, session tracking, error logging
• Functionality Cookies: Personalization, language settings, display preferences

3.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality including login persistence, shopping cart, and personalized recommendations.

3.4 Governing Law

This Cookie Policy is governed by the laws of the Commonwealth of Virginia.

4.1 30-Day Money-Back Guarantee

All products sold through rtcabstracts.com are sold by RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC. We offer a 30-day money-back guarantee on all direct purchases. Items must be returned in original condition with packaging and proof of purchase.

4.2 Return Process

1. Contact us within 30 days of delivery with your order number
2. Wait for return authorization and shipping instructions
3. Pack item securely and ship to provided address
4. Retain tracking number

Important: Do not ship items without return authorization.

4.3 Pictorem Print Orders

Print orders fulfilled through our third-party provider Pictorem are sold by RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC. However, once orders are transferred to Pictorem for fulfillment, returns and refunds are subject to Pictorem's fulfillment policies. RTC Abstracts is not responsible for fulfillment, shipping, or customer service related to Pictorem print orders after transfer.

4.4 Non-Returnable Items

Custom or personalized artwork, digital downloads, gift cards, and items marked "final sale" cannot be returned.

4.5 Governing Law

This Refund and Return Policy is governed by the laws of the Commonwealth of Virginia.

5.1 Shipping Services

All products shipped from rtcabstracts.com are sold and shipped by RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC. We offer standard (5-7 days), expedited (2-3 days), and express (1-2 days) shipping options.

5.2 Free Shipping

Free standard shipping on orders over $100 within the continental United States.

5.3 Processing Time

Orders are typically processed within 1-2 business days. Custom orders may take 3-5 business days.

5.4 Pictorem Print Orders

Print orders fulfilled through our third-party provider Pictorem are sold by RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC, but have separate shipping terms. Shipping is handled directly by Pictorem after order transfer. RTC Abstracts is not responsible for shipping, delivery, or fulfillment issues after transfer to Pictorem.

5.5 Carrier Responsibility

RTC Abstracts is not responsible for delays or damage once the carrier takes possession. All shipments are automatically insured.

5.6 Governing Law

This Shipping Policy is governed by the laws of the Commonwealth of Virginia.

6.1 Program Administration

The RTC Abstracts Loyalty Program is administered by RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC. Participation is subject to these Terms and the Terms of Service and Privacy Policy.

6.2 Earning Points

Earn 1 point per $1 spent on qualifying purchases. Bonus points available for account creation (100 points), birthday (50 points), reviews (25 points), social shares (10 points), and referrals (200 points).

6.3 Membership Tiers

• Bronze: $0-$499 annual spend - Standard benefits
• Silver: $500-$1,499 annual spend - 1.5x points, free standard shipping
• Gold: $1,500+ annual spend - 2x points, free expedited shipping, exclusive previews

6.4 Redeeming Points

100 points = $1 off (minimum 500 points). Points can be redeemed for discounts, free shipping, exclusive rewards, or charitable donations. Maximum redemption: 50% of order total.

6.5 Point Expiration

Points expire 12 months from earning date. Email notifications sent 30 days before expiration.

6.6 Limitations

Loyalty points have no cash value and do not constitute property. Points and rewards are offered by RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC.

6.7 Governing Law

These Loyalty Program Terms are governed by the laws of the Commonwealth of Virginia.

7.1 Ownership of Content

All photographs, images, designs, and creative works displayed on rtcabstracts.com are the exclusive intellectual property of RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC. All rights are reserved unless explicitly licensed.

7.2 Personal Use License

When you purchase a print or digital product for personal use, you receive a limited, non-exclusive, non-transferable license to:

• Display the artwork in your personal residence
• Share images of the artwork on personal social media accounts with proper attribution
• Gift the physical print to another individual (license transfers with the print)

You may not:

• Reproduce, copy, or create derivative works
• Use for commercial purposes without a commercial license
• Resell, redistribute, or sublicense the artwork
• Remove or alter copyright notices or watermarks

7.3 Commercial Use License

Commercial use of RTC Abstracts artwork requires a separate commercial license agreement. Commercial use includes but is not limited to:

• Display in commercial spaces (offices, hotels, restaurants, retail)
• Use in marketing materials, websites, or publications
• Incorporation into products for resale
• Use in film, television, or digital media productions

Contact our corporate sales team for commercial licensing inquiries. Pricing varies based on usage scope, duration, and distribution.

7.4 Interior Design & Architecture Projects

Interior designers and architects purchasing artwork for client projects receive a project-specific license that covers:

• Display of purchased prints in the specified project location
• Inclusion in project portfolio and marketing materials with proper attribution
• Photography of installed artwork for professional documentation

This license does not permit reproduction, digital distribution, or use beyond the specific project.

7.5 Copyright Notice

All artwork is protected by U.S. and international copyright law. © 2026 RTC Abstracts, a DBA of Crose Holdings / CROS3 LLC. All rights reserved.

7.6 Enforcement

Unauthorized use of RTC Abstracts artwork may result in legal action including injunctive relief, damages, and attorney fees. We actively monitor for copyright infringement and pursue violations.

7.7 Governing Law

These Intellectual Property and Licensing Terms are governed by the laws of the Commonwealth of Virginia and applicable federal copyright law.

8.1 Commission Availability

RTC Abstracts accepts select commissioned photography projects on a case-by-case basis. All commissioned work is subject to availability, creative fit, and these terms.

8.2 Commission Process

1. Initial Consultation: Contact us with your project vision, intended use, timeline, and budget
2. Proposal & Quote: We provide a detailed proposal including scope, deliverables, timeline, and pricing
3. Agreement: Upon acceptance, both parties sign a commission agreement
4. Deposit: 50% deposit required to begin work
5. Creation: Photography and editing process (timeline varies by project)
6. Review: Client reviews work and requests revisions (up to 2 rounds included)
7. Final Payment: Remaining 50% due upon approval
8. Delivery: Final files delivered in agreed formats

8.3 Pricing

Commission pricing varies based on:

• Project scope and complexity
• Number of final deliverables
• Usage rights and licensing terms
• Timeline and urgency
• Travel requirements (if applicable)

Minimum commission: $500. Contact us for a custom quote.

8.4 Intellectual Property in Commissions

Unless otherwise specified in the commission agreement, RTC Abstracts retains copyright to all commissioned work. Clients receive a license to use the work as specified in the agreement. RTC Abstracts reserves the right to display commissioned work in portfolios, marketing materials, and exhibitions unless exclusivity is negotiated.

8.5 Revisions

Two rounds of revisions are included in the commission fee. Additional revisions are billed at $150/hour. Major scope changes may require a revised quote.

8.6 Cancellation

Client Cancellation: Deposits are non-refundable. If cancellation occurs after work has begun, client is responsible for payment proportional to work completed.

Artist Cancellation: If RTC Abstracts must cancel due to unforeseen circumstances, full deposit is refunded and client is not responsible for any fees.

8.7 Timeline

Estimated timelines are provided in good faith but are not guaranteed. Delays due to client feedback, revisions, or external factors do not constitute breach of agreement.

8.8 Governing Law

Commission agreements are governed by the laws of the Commonwealth of Virginia.

9.1 Email Subscription

By creating an account or making a purchase, you consent to receive transactional emails related to your orders, account, and loyalty program. You may also opt in to receive marketing communications including newsletters, promotions, and new artwork announcements.

9.2 Types of Emails

Transactional Emails (Cannot Opt Out):

• Order confirmations and shipping notifications
• Account security alerts
• Password reset requests
• Loyalty program updates (points earned, tier changes)
• Abandoned cart reminders

Marketing Emails (Can Opt Out):

• Weekly newsletters featuring new artwork
• Exclusive promotions and sales
• Personalized product recommendations
• Artist updates and behind-the-scenes content
• Event invitations and announcements

9.3 Frequency

Marketing emails are sent approximately 1-2 times per week. During special promotions or events, frequency may increase to 3-4 emails per week. You can adjust your email preferences at any time.

9.4 Personalization

We use your browsing history, purchase history, and preferences to personalize email content and recommendations. This helps us send you relevant artwork and offers based on your interests.

9.5 Opting Out

You can unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Updating your email preferences in your account dashboard
• Contacting customer service

Unsubscribing from marketing emails does not affect transactional emails, which are necessary for account and order management.

9.6 Data Usage

Email marketing data is subject to our Privacy Policy. We do not sell or share your email address with third parties for their marketing purposes.

9.7 Compliance

Our email marketing practices comply with the CAN-SPAM Act, GDPR, and other applicable regulations. All marketing emails include clear sender identification, accurate subject lines, and easy unsubscribe options.

9.8 Governing Law

These Marketing and Email Communication Terms are governed by the laws of the Commonwealth of Virginia.

10.1 Our Commitment

RTC Abstracts is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

10.2 Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

10.3 Accessibility Features

Our website includes the following accessibility features:

• Alternative text for images
• Keyboard navigation support
• Clear heading structure for screen readers
• Sufficient color contrast for readability
• Responsive design for various screen sizes
• Form labels and error messages
• Skip navigation links
• ARIA landmarks and labels

10.4 Known Limitations

Despite our best efforts, some content may not yet be fully accessible. We are actively working to address these limitations:

• Some older artwork images may lack detailed alternative text
• Third-party embedded content (social media, payment processors) may have accessibility limitations beyond our control
• Complex interactive features are being enhanced for better screen reader support

10.5 Feedback and Contact

We welcome your feedback on the accessibility of rtcabstracts.com. If you encounter accessibility barriers, please contact us:

• Email: Through our website contact form
• Subject line: "Accessibility Feedback"
• Please describe the issue and the page where you encountered it

We aim to respond to accessibility feedback within 3 business days and to resolve issues within 10 business days when possible.

10.6 Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

10.7 Ongoing Efforts

We are committed to ongoing accessibility improvements including:

• Regular accessibility audits
• Staff training on accessibility best practices
• User testing with people with disabilities
• Continuous monitoring and updates

10.8 Third-Party Content

Some content on our website is provided by third parties (Stripe for payments, Pictorem for print fulfillment, social media embeds). While we cannot control the accessibility of third-party content, we select partners who share our commitment to accessibility.

10.9 Last Reviewed

This accessibility statement was last reviewed and updated on January 31, 2026.